FAQs

FAQ1 – I have ordered multiple products. Would I get them together?

Since we have different creators located in different parts of the globe, delivery timelines will vary from product to product.

FAQ2 – Can the customer directly reach out to the seller to know the status or get an update on the order?

All the operations are centralized and you would be sent an SMS & EMAIL when the dispatch is done. You can also track the shipment through the COURIER PARTNER designated to deliver your product/s.

FAQ3 – What is the Return/Exchange Policy?

Return/ Exchange is possible only in these 2 conditions – if the product is DAMAGED or you have received the WRONG product, Please note the following for a hassel-free return process:

  • No. of days return/exchange is applicable: within 2 days of delivery.

  • Pictures/ Unboxing video is mandatory. Please send it to our email or social pages for a quick turnaround.

  • No. of days in which new product/order will be delivered: 10-20 days.

  • Good Gracious Grief! reserves the right to CANCEL the RETURN if not convinced.

  • We cannot process REFUNDS for RETURNS. Only EXCHANGE or REPLACEMENTS.

FAQ4 – What if the correct size is delivered but the product is not fitting?

Please note, that we don’t offer incorrect size returns in case of any customized order/s. For the rest, the following terms would follow that too subject to the availability of the product:

  • No. of days exchange is applicable: within 2 days of delivery.

  • Shipping Charges will be levied on top.

  • No. of days in which new product/order will be delivered: 10-20 days.

FAQ5 – How to apply for a return/exchange?

Please send an email to goodgraciousgrief@gmail.com with the following details:

  • Order No.

  • Image or Video of the damaged/ wrong product

  • New Size/Product/Replacement requirement.

FAQ7 – Cancellation & Refund Policy:

  1. Cancellation policy in case of CANCELLATION resulting due to Delay in delivery:                                           If the product doesn’t reach the customer within 30 days, the order can be canceled and a REFUND will be initiated.

  2. Cancellation policy in case of cancellation resulting due to the customer not wanting the product anymore: If the product hasn’t already been shipped, the order can be canceled and a refund can be processed. Customers will need to contact us within 48 hours for attempting a refund before shipping is initiated.

FAQ8 – How can I make changes to my order?

Leave a comment either on our Chatbot or in your order message box after logging in to your account within 48 hours of order placement or email us at: goodgraciousgrief@gmail.com

FAQ9 – Can I cancel my order even when the order has been shipped already?

No.

FAQ10 – How can I change the delivery address?

This can be done after logging in to your account but if there is a change in shipping address after you have ordered a particular product once the dispatch is already done, it wouldn’t be possible. Also, can be done if you can email us at: goodgraciousgrief@gmail.com with the Order No. or simply reply to our Order Email.

FAQ11 – I used a coupon/voucher code for payment but now I want to return my items. Can I do that?

No. Also, this coupon/voucher code can only be used once and can’t be reloaded, resold, transferred for value, or redeemed for cash.

FAQ12 – What if I face any technical difficulties while making the purchase?

In case of any Payment failure or a Technical glitch, customers can reach out to our email at goodgraciousgrief@gmail.com